Updated on

Oct 19, 2023

How to use a whitelabel and what it means

Whitelabel allows you to customize the interface, remove references to Improvado and use your branding.

We can change your logo, favicon and the domain.

Contact our Support team to get instructions on whitelabel setup.

You should be ready to provide us with the following information:

  • company logo;
  • favicon image;
  • color scheme;
  • domain preferences;
  • contact email.

Support team could request additional data or settings.

Logo requirements

  • File formats: *.svg,*.png
  • Transparent background
  • Image size is 480 x 180px
  • Image ratio is 16 x 6
  • Name format: companyname-logo

Favicon requirements

  • File formats: *.svg, *.png, *.jpg, *.gif
  • Transparent background
  • Width/height ratio equal to 1 or close to

Color scheme

Here you can choose a dark or light logo background to display in the interface.


You can use default or a custom domain name - this will define the set of instructions you will get.

  • Domain name format: <companyname>

The <companyname> can contain only lower case characters (a-z), numbers (0-9) and hyphen (-). Dots will not work here.

Wrong whitelabel error

If you see the error "Your account is valid for the another instance" during the authorization, please follow the link under the company logo and try to log in again.

Schema information

Setup guide


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Improvado team is always happy to help with any other questions you might have! Send us an email.

Contact your Customer Success Manager or raise a request in Improvado Service Desk.