While configuring your Pardot API connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.
IP restricted Error message: {%docs-informer error%}
"Token request error: {"error":"invalid_grant","error_description":"ip_restricted"}"
{%docs-informer-end%}
Solution Make sure you’ve added to the allowlist the following IP addresses:
34.226.37.150 18.213.72.135 54.146.15.122 3.86.170.178 23.21.191.65 Parameter code is required Error message: {%docs-informer error%}
"Get credentials error for pardot_api, API returned an auth error: Parameter code is required"
{%docs-informer-end%}
Solution Make sure the application Improvado Pardot OAuth App wasn't blocked in Salesforce. Make sure you grant the following permissions to the API user:
{%docs-informer info%}If none of the provided solutions worked, feel free to raise a request via the
Service Desk {%docs-informer-end%}
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