Updated on

Nov 27, 2023


‍Freshdesk lets you service customers on modern messaging channels like WhatsApp, SMS, social, and more.

Schema information

The schema information shows all report types you can use to extract data from Freshdesk.

Setup guide

Follow our setup guide to connect Freshdesk to Improvado.

Step 1. Click the Data Sources in the left navigation bar.
Categories on the Data sources page group all available platforms. Use a search to find the required one.

Step 2. Click on the Freshdesk tile.

Step 3. Authorize your Freshdesk account using your Domain and API Key.

Note: You can get your API Key by following the official guide.

Step 4. After completing the connection process, the Freshdesk connection will appear in your Connected sources list.

Step 5. When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

Step 6. To extract data from the connected sources, check the instructions on how to set up data extraction.


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Troubleshooting guides

Check out troubleshooting guides for


You can find information about the latest API changes in the official Release notes.

Frequently asked questions

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Improvado team is always happy to help with any other questions you might have! Send us an email.

Contact your Customer Success Manager or raise a request in Improvado Service Desk.