Dec 30, 2021
The instructions below are for these Facebook authentication errors that can occur for Improvado connectors:
Two factor authentication is required for your Facebook account. See article <link> for how to reset your login to use two factor authentication.
Two factor authentication required. User have to enter a code from SMS or TOTP code generator to pass 2fac. This could happen when accessing a 2fac-protected asset like a page that is owned by a 2fac-protected business manager.
This error generally happens when two-factor authentication had been turned on for a Facebook user account after it has been used to log into a Improvado account. The token generated from that prior login is now invalid (as it was not created with the two factors included in the login process).
In many cases, logging out and back in again should allow you to enter the two-factor code and proceed without the error, but sometimes additional steps are necessary to reset Improvado permissions and clear the error.