Documentation

DataBricks - Troubleshooting

Updated on

Jan 29, 2024

While configuring your DataBricks connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Wrong input data

  • wrong/invalid server hostname
  • firewall issue

Error message:

{%docs-informer error%} "Check that your hostname was provided correctly. If your database is behind a firewall, make sure you whitelisted our IP's and select "Use static IP = YES" in connection parameters. Check that your hostname was provided correctly. If your database is behind a firewall, make sure you whitelisted our IP's and select "Use static IP = YES" in connection parameters." {%docs-informer-end%}

General solution

Hostname Verification:

  • Confirm the hostname is entered correctly in your DataBricks connection settings.

Firewall Configuration:

  • Ensure your firewall has whitelisted the necessary IP addresses for DataBricks access.
  • Set "Use static IP = YES" in the DataBricks connection parameters to maintain a consistent IP address during connections.
Refer to the documentation if necessary.

Token issues

  • Wrong Databricks access token
  • Token without write permission
  • Token without delete permission
  • Filepath to a forbidden directory

Error message:

{%docs-informer error%} "Check that your hostname was provided correctly. If your database is behind a firewall, make sure you whitelisted our IP's and select "Use static IP = YES" in connection parameters." {%docs-informer-end%}

Solution

Access Token Validation:

  • Double-check the access token for correctness. Tokens must be exact, with no errors in character entry.

Ensure Adequate Permissions:

  • Verify that the token permissions include ```WRITE``` and ```DELETE``` capabilities required for DataBricks operations.

Test Token Functionality:

  • After validation and permission checks, perform a test run to ensure the token works as expected for operations in DataBricks.

{%docs-informer info%} If none of the provided solutions worked, feel free to raise a request via the Service Desk {%docs-informer-end%}

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