AWS S3 - Troubleshooting

Updated on

Dec 18, 2023

While configuring your AWS S3, connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Access denied

  • Signature Does Not Match
  • General Access Denied
  • Credential Errors

Error message:

{%docs-informer error%} Access denied. Check your connection settings and permissions for the bucket. {%docs-informer-end%}

General Solution

Review and Correct Credentials:

  • Ensure your AWS credentials are accurate and have the necessary permissions. Check for typos or outdated information and update if necessary.

Verify Signature Method:

  • For signature mismatch issues, confirm that your request signing process adheres to AWS standards. Correct any errors in signature calculation.

Check Bucket Settings and Permissions:

  • Make sure your S3 bucket's settings and IAM permissions are configured correctly. Ensure that the IAM role or user has appropriate access rights (e.g., S3 Read/Write).

Refer to the Setup Guide Documentation

Wrong input data

  • Invalid AWS Access Key ID
  • Wrong bucket region
  • Wrong bucket name

Error messages:

{%docs-informer error%} "Invalid AWS Access Key ID. Check your connection settings and permissions for the bucket." "Wrong bucket region. Check your connection settings." "The specified bucket=```{bucket}``` does not exist" {%docs-informer-end%}

General Solution

Verify AWS Access Key ID:

  • Ensure that the AWS Access Key ID you are using is correct and active in your AWS account.

Check Bucket Region:

  • Confirm that the bucket's region matches the region specified in your request. Adjust the region in your settings if necessary.

Validate Bucket Name:

  • Double-check the name of the bucket you are trying to access. Make sure it exists and is spelled correctly in your request.

{%docs-informer info%} If none of the provided solutions worked, feel free to raise a request via the Service Desk {%docs-informer-end%}

Schema information

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AWS S3 - Troubleshooting


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Contact your Customer Success Manager or raise a request in Improvado Service Desk.