Documentation

Description

Sprinklr is an enterprise customer experience management (CXM) platform that centralizes social media, customer care, and marketing analytics so teams can manage engagement, publishing, and reporting across multiple channels in one system.

Prepare Sprinklr prerequisites (one-time)

You will need two things from Sprinklr:

1. Create your own OAuth Application within the Sprinklr developer environment to obtain the required credentials.
2. Your specific Environment Parameter.

1.1. Environment (ENV)

• Identify the Sprinklr environment where your tenant is hosted (for example: ```prod0```, ```prod2```, ```prod11```, ```prod21```).
• You can find the instructions to extract the Environment from Sprinklr’s UI here or reach out to your Sprinklr Admin or Customer Success Manager.

1.2. OAuth application credentials (Client ID / Client Secret)

• Please follow the steps in Sprinklr’s documentation.
• Use the Callback/Redirect URL - ```https://connections.improvado.io/stat_provider_client/oauth_redirect/sprinklr/``` when registering the application.
• Create an OAuth application in Sprinklr’s developer environment and save:
  • Client ID (API Key)
  • Client Secret (API Secret)

1.3. Ensure required user permissions in Sprinklr

The Sprinklr user who completes authorization must have:

• Generate Token
• Generate Widget API Payload

See Sprinklr’s documentation for details on how to manage roles in Sprinklr.

Setup guide

Follow our setup guide to connect Sprinklr to Improvado.

Step 1. Click the Make a new connection button on the Connections page, then select Sprinklr from the Data sources catalog.

Step 2. Authorize your Sprinklr account using your API credentials:

2.1. In the Improvado Sprinklr connection form, enter:

• Client ID
• Client Secret

2.2. Select your Environment (ENV) from the dropdown (must match your tenant).

2.3. Click Authorize.

2.4. In the Sprinklr login/consent window:

• Sign in
• Make sure you select/confirm the workspaces that should be accessible to the token (if prompted).

Step 3. After completing the connection process, the Sprinklr connection will appear in your Connected sources list.

Step 4. When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

Step 5. To extract data from the connected sources, check the instructions on how to set up data extraction.

The schema information shows all report types you can use to extract data from Sprinklr.