Documentation

Salesforce

Updated on

Sep 9, 2024

‍Salesforce is the most frequently used CRM and the Customer Success Platform, that empowers companies to connect with their customers in the most simple way.

The schema information shows all report types you can use to extract data from Salesforce.

Follow our setup guide to connect Salesforce to Improvado.

Step 1Click the Make a new Connection on the Connections page.
Categories on the Data sources page group all available platforms. Use a search to find the required one.

Step 2Click on the Salesforce tile.

Click to open in full screen 👀

Step 3Authorize your Salesforce account via OAuth. Before authorization, please, make sure that you are signed in to the account you want to extract data from.

Step 4Grant Improvado your permission to:

Permission
Access Identity URL service
Connect REST API resources
Visualforce applications
Unique user identifiers
Custom permissions
Analytics REST API resources
Analytics REST API Charts Geodata resources
Chatbot services
Lightning applications
Content resources
Manage Hub connections
Pardot services
Customer Data Platform Ingestion API data
Customer Data Platform profile data
User data via APIs
Customer Data Platform Identity Resolution
User data via Web browsers
Perform ANSI SQL queries on Customer Data Platform data
Segmentation on Customer Data Platform data
Requests at any time

Step 5After the connection process is completed successfully, the Salesforce connection will appear in your Connected sources list.

Step 6When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

Click to open in full screen 👀

Step 7To extract data from the connected sources, check the instruction on how to set up data extraction.

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Check out troubleshooting guides for
Salesforce
here:

    You can find information about the latest API changes in the official Release notes.

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    Questions?

    Improvado team is always happy to help with any other questions you might have! Send us an email.

    Contact your Customer Success Manager or raise a request in Improvado Service Desk.