Reddit - Troubleshooting

Updated on

Jan 17, 2024

While configuring your Reddit connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Wrong permissions

Error message:

{%docs-informer error%}


"Reddit auth error:{This account is not allowed to use the API}."

{%docs-informer-end%}

Solution

Get access to the Reddit Ads API‍

Your account needs to be whitelisted in order to access the Reddit Ads API. Contact your Account Manager on Reddit and request access to use the Reddit Ads API for your account.

Refer to the official Reddit API documentation if necessary.

‍

{%docs-informer info%} If none of the provided solutions worked, feel free to raise a request via the Service Desk {%docs-informer-end%}