While configuring your Reddit connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.
Authorization issues
Error message:
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" {'error': {'code': 401, 'message': 'request is UNAUTHORIZED'}}"
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This error occurs when the user account does not have sufficient permissions in the ad account. The user authorizing the activity must be a member of the ad account with the appropriate role.
Solution
Verify and assign the correct role in the ad account:
- Add or check the user
- Go to Ads UI → Account → Members.
- Ensure that users have the appropriate access level — at least Creator permission for actions involving creation or edits, and Analyst permission for read-only or reporting tasks. This helps prevent authorization errors and ensures smooth operation across the account.
- Change permission for an existing user
- Navigate to Reddit Ads → Accounts → Members.
- In the Permission column, click Edit.
- Select the appropriate permission level from the drop-down and save.
Permission Levels:
| Permission |
Description |
Term / Use |
| Analyst |
Can view and download performance metrics from the dashboard. Cannot create or edit campaigns or creatives.
|
Reporting (read-only) |
| Creator |
Can create and edit campaigns and creatives. Can toggle campaigns and creatives on/off.
|
Publish (write) |
| Administrator |
Full account access: create/edit/toggle campaigns and creatives, update billing, and invite/manage users.
|
All (full access) |
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If none of the provided solutions worked, feel free to raise a request via the
Service Desk
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