Documentation

Instagram Stories and Mentions

Updated on

Sep 9, 2024

Description

‍Instagram Stories and Mentions brings the ability to see the number of people who have viewed a specific Instagram Story and the number of people who have seen your Instagram profile through Instagram Mentions.

Schema information

The schema information shows all report types you can use to extract data from Instagram Stories and Mentions.

Setup guide

{%docs-informer warning%} To connect Instagram Stories and Mentions, you need an Instagram Professional Account (Business or Creator) linked with a Facebook Page along with the permissions to access data from the accounts you'd like to sync. {%docs-informer-end%}

Follow our setup guide to connect Instagram Stories and Mentions to Improvado.

  1. Click the Make a new Connection on the Connections page.
    Categories on the Data sources page group all available platforms. Use a search to find the required one.
  2. Click on the Instagram Stories and Mentions tile.
  1. Authorize your Facebook account via OAuth. Before authorization, please, make sure that you are signed in to the account you want to extract data from.

{%docs-informer info%}To extract data from Instagram Stories and Mentiones you must have Admin-level access to connected Facebook Pages.{%docs-informer-end%}

  1. Choose the Businesses/Pages/Accounts you want Improvado to access:
Permission Additional information
Opt in to all current and future Businesses This gives Improvado access to your current Businesses, in addition to any Business you create in the future
Opt in to all current and future Pages This gives Improvado access to your current Pages, in addition to any Page you create in the future.
Opt in to all current and future Instagram Accounts This gives Improvado access to your current Instagram Accounts, in addition to any Instagram Account you create in the future.
  1. Grant Improvado your permission to:
Permission Additional information
Access profile and posts from the Instagram account connected to your Page
insights for the Instagram account connected to your Page
Manage Your business
comments for the Instagram account connected to your Page
accounts, settings, and webhooks for a Page
Read content posted on the Page
Show a list of the Pages you manage

Note: All required permissions are mandatory. If you limit any permission - it could cause connection errors!

  1. After the connection is completed, the Instagram Stories and Mentions connection will appear in your Connected sources list.
  2. When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.
  1. To extract data from the connected sources, check the instruction on how to set up data extraction.

Settings

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Troubleshooting

Troubleshooting guides

Check out troubleshooting guides for
Instagram Stories and Mentions
here:

Limits

You can find information about the latest API changes in the official Release notes.

Frequently asked questions

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Questions?

Improvado team is always happy to help with any other questions you might have! Send us an email.

Contact your Customer Success Manager or raise a request in Improvado Service Desk.