Documentation

ClickHouse - Troubleshooting

Updated on

Jan 29, 2024

While configuring your ClickHouse connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Wrong input data

  • wrong user
  • wrong password
  • whitelist issue
  • wrong database name
  • wrong host (invalid)
  • wrong host (valid)
  • wrong port, wrong interface

Error messages:

{%docs-informer error%} "Authentication to a destination database failed. Please check that username and password are correct and try again. Additionally, please check that you have granted all permissions specified in the docs. If that did not help, you should probably whitelist our IP's in Clickhouse configuration and select "Use static IP = YES" in connection parameters." "Unknown database "your_db_name"." "Failed to connect to the server. Please check that host, port and interface are correct. If your database is behind a firewall, make sure you whitelisted our IP's in your network policy and select "Use static IP = YES" in connection parameters." {%docs-informer-end%}

General solution

Authentication Check:

  • Confirm the username and password for the Clickhouse database are entered correctly.

Permission Verification:

  • Ensure the user has the required permissions as per Clickhouse documentation, which includes SELECT, CREATE TABLE, INSERT, and ALTER operations.

Whitelist IP Addresses:

  • If applicable, whitelist the IP addresses in Clickhouse configuration to allow connections and select "Use static IP = YES" if required in connection parameters.

Database Confirmation:

  • Verify that the database "your_db_name" exists in Clickhouse.

Server Connection:

  • Check the host, port, and interface details for accuracy, especially if Clickhouse is behind a firewall.
Refer to the documentation if necessary.

Wrong permissions

Error message:

{%docs-informer error%} "Insufficient privileges to perform operations. You should grant all permissions specified in the docs. OR Authentication to a destination database failed. Please check that username and password are correct and try again. Additionally, please check that you have granted all permissions specified in the docs. If that did not help, you should probably whitelist our IP's in Clickhouse configuration and select "Use static IP = YES" in connection parameters." {%docs-informer-end%}

Solution

Grant Permissions:

  • Grant the necessary permissions, which includes ```SELECT```, ```CREATE TABLE```, ```INSERT```, and ```ALTER```.

Update Configuration:

  • If necessary, update the Clickhouse server settings to reflect the changes in permissions.

Test Access:

  • Verify the permissions by attempting to perform operations that were previously unauthorized

{%docs-informer info%} If none of the provided solutions worked, feel free to raise a request via the Service Desk {%docs-informer-end%}

Schema information

Setup guide

Settings

No items found.

Troubleshooting

Troubleshooting guides

Check out troubleshooting guides for
ClickHouse - Troubleshooting
here:

Limits

Frequently asked questions

No items found.
☶ On this page
Description
Related articles
No items found.
No items found.

Questions?

Improvado team is always happy to help with any other questions you might have! Send us an email.

Contact your Customer Success Manager or raise a request in Improvado Service Desk.