Documentation

While configuring your Amazon Vendor Central connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Authentication error "Client authentication failed"

This error may occur because Improvado cannot access your Amazon account. As of recently, Amazon requires regular rotation of application credentials every six months. Once rotated, your previous credentials remain active for 7 days, during which time you must reconnect your credentials or your accounts will stop updating and data will not be retrieved.

In the case of an upcoming rotation, Improvado will notify you of the impending expiration date and suggest the re-connection.

Solution

To fix this issue, re-connect your Amazon account with the current credentials. Learn more here.

Reconnecting a Connection via External Credential Request

If the connection was originally set up using Requesting Credentials from an External User, the reconnection process should follow the same steps.

To reconnect:

• From the reconnection page, request credentials by sending the non-Improvado user a unique link to a secure page where they can authenticate their account.
• The external user will need to re-authorize their credentials using that link.
• Once authorization is complete, you’ll receive an email confirming the successful reconnection.