Documentation

Pinterest Ads - Troubleshooting

Updated on

Aug 11, 2024

While configuring your Pinterest Ads connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Data Discrepancy for Conversions

You may encounter the problem of data discrepancy due to the difference between your extraction order configuration in Improvado UI and the Conversion settings in Pinterest.

Solution

To resolve data discrepancies, compare and adjust the Improvado extraction template configuration to match the parameters in your Pinterest Conversion settings.

  1. Go to the Settings tab in your problematic extraction order.
  2. Change your Attribution Window and Conversion Date for Daily Reporting settings to match the ones in your Pinterest Conversion settings and click the Update button.
  1. Check and match configuration for any other accounts you have.

Learn more about Pinterest Conversion settings here.

{%docs-informer info%}If none of the provided solutions worked, feel free to raise a request via the Service Desk{%docs-informer-end%}

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Pinterest Ads - Troubleshooting
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Contact your Customer Success Manager or raise a request in Improvado Service Desk.