Pinterest Ads - Troubleshooting

While configuring your Pinterest Ads connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Data Discrepancy for Conversions

You may encounter the problem of data discrepancy due to the difference between your extraction order configuration in Improvado UI and the Conversion settings in Pinterest.

Solution

To resolve data discrepancies, compare and adjust the Improvado extraction template configuration to match the parameters in your Pinterest Conversion settings.

1. 1Go to the Settings tab in your problematic extraction order.
2. 2 Change your Attribution Window and Conversion Date for Daily Reporting settings to match the ones in your Pinterest Conversion settings and click the Update button.

3. 3Check and match configuration for any other accounts you have.

Learn more about Pinterest Conversion settings here.

Misleading "_dollar" metric values in Analytics Report Type

When working with Pinterest Ads data, you might encounter metrics ending in _dollar - such as spend_in_dollar. While the naming may suggest values in U.S. Dollars, these metrics are returned in the advertiser’s billing currency, as defined by Pinterest.

Reason

The "_dollar" suffix does not mean the value is in USD. According to Pinterest’s official API documentation, these fields represent currency values in the advertiser’s profile currency.

So if an advertiser is billed in COP, then spend_in_dollar= 500 means 500 COP, not 500 USD.

Solution

To ensure accurate interpretation of these metrics, include the advertiser_currency field in your report. When configuring an Analytics report, explicitly include the advertiser_currency field. This field indicates which currency is applied in the advertiser’s profile.

"Invalid attribution windows combination" error in Analytics Report Type

The extraction order fails on every run with an error like this:

Reason

When the report includes the Video Length field, Pinterest accepts only a fixed list of attribution window combinations, the same list you see in Pinterest Ads Manager since April 1, 2025. In every allowed combination the Engagement window equals the Click window, the View window is not longer than the Click window, and 14-day windows are not available. Reports without Video Length accept any combination, which is why other extraction orders with the same settings may work.

In the error message V stands for View, E for Engagement, C for Click, and the numbers are days. For example, V1_E30_C30 means View 1 day, Engagement 30 days, Click 30 days.

Pinterest no longer uses a separate engagement window to attribute conversions, so changing the Engagement setting does not affect the reported numbers.

Solution

1. 1Go to the Settings tab of the failing extraction order.
2. 2 Set Engagement Attribution Window to the same value as Click Attribution Window, for example Click 30 Day and Engagement 30 Day. Make sure the View window is not longer than the Click window.
3. 3 Click Update. If the order was paused after repeated failures, resume it after saving the settings: changing the settings of an active order starts a full historical re-download, changing them on a paused one does not.

If you do not need the Video Length field, removing it from the report also resolves the error.

Allowed combinations (View / Engagement / Click, in days):

• Click 60: View 60, 30, 7 or 1 with Engagement 60
• Click 30: View 30, 7 or 1 with Engagement 30
• Click 7: View 7 or 1 with Engagement 7, or View 0 with Engagement 0
• Click 1: View 1 with Engagement 1, or View 0 with Engagement 0

The default settings, Click 30 Day, Engagement 30 Day and View 1 Day, are allowed.

Video Link is empty in the Ad Video Preview report

The Ad Video Preview report saves the cover image of each video in Video Thumbnail Link (video_thumbnail_link), but Video Link (video_link) is empty for every video pin.

Reason

Pinterest currently provides links to video files only to a limited group of apps in a beta program, and Improvado's app is not part of it. The Pinterest API returns no video file for any pin, so the report has nothing to download. This does not depend on your connection, permissions or report settings.

Solution

No action on your side changes this: reconnecting the account or re-running the extraction gives the same result. Use Video Thumbnail Link as the preview image for video ads. If Pinterest makes video files available to Improvado, the report will start filling Video Link.

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