Engagement Lead

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

About The Role

We seek an accomplished Engagement Lead who will be instrumental in executing and leading a full spectrum of Improvado Professional Services offerings. This role goes beyond facilitating; it demands a hands-on lead who can deliver projects independently, with substantive expertise in at least one of the following domains: solution design and architecture, data modeling, marketing, or BI (data visualization).

Success for the Engagement Lead is measured by the seamless execution of complex Professional Services projects, drawing upon deep subject matter expertise to drive value and influence project outcomes.

You will have the opportunity to routinely engage with C-level client executives and work collaboratively with internal stakeholders across sales, product, and operations to ensure all client needs are addressed.

The ideal candidate will be adept at navigating uncertain scenarios, easily conveying intricate technical concepts, generating data-informed insights, and leading cross-functional teams with a pro-active and hands-on approach.

About You:

• Proficient in English and capable of engaging effectively in a client-facing capacity.
• A track record of directly managing and executing projects, with a minimum of 3 years in client-facing roles such as Project Lead, Customer Success Manager, Sales Engineer, Account Manager, or similar.
• Demonstrated expertise in leading cross-functional teams with a commitment to strong interpersonal skills.
• Technically savvy, with the ability to not just coordinate but also to drive the technical aspects of project delivery management, system analysis, or technical pre-sales.
• A consummate professional who is personable and dedicated to client stewardship.
• Exceptionally organized and adept at juggling multiple tasks and clients.
• Stellar communication and collaboration skills, ensuring seamless teamwork across departments.

Preferred Qualifications:

• Experience in delivering Professional Services in a SaaS/AdTech company, strategic consulting firm, or large system integrator, especially within a high-growth or fast-paced environment.
• Project management proficiency in SaaS, Big Data, or high-traffic projects.
• Knowledge of MarTech/AdTech industry practices.
• Solid technical foundation (SQL, API, programming, etc.)
• Startup experience is valued.

Key Responsibilities:

• Prioritizing customers with a commitment to excellence in support.
• Independently and accurately creating project and resource plans while collaborating with clients and internal Professional Services practice leads.
• Ensuring projects align with Professional Services standards, stay within budget, and adhere to timelines.
• Engaging in client consultations and leading meetings with a strategic mindset.
• Managing client relationships hands-on through comprehensive project execution.
• Partnering closely with Sales, Engineering, Product, and Support to align with the company's strategic goals.

What We Offer:

• Remote-first environment
• Strong product/market fit: marketing data product for US-based enterprises
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement

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