Director of Professional Services

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

Please note that relocation to Latin American countries is a requirement for this position.

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About role

The Director of Professional Services is critical in leading our team to design, develop, and implement sophisticated SaaS solutions, with a strong emphasis on data engineering and advanced analytics. This position demands a robust technical foundation and the ability to translate complex data insights into actionable, client-centered strategies.

Responsibilities

• Strategically drive the development and execution of high-quality, data-centric professional services.  
• Lead initiatives on advanced data modeling, marketing analytics, and attribution to align with client objectives.  
• Mentor and manage a team of data professionals, promoting continuous skill enhancement.  
• Oversee the timely and budget-conscious delivery of projects while maintaining the highest quality and compliance standards.  
• Build and maintain strong relationships with clients, ensuring their analytics needs are met and expectations are exceeded.

Qualifications

• 7+ years of experience in leadership roles within the SaaS industry, specifically managing teams specializing in professional services/consulting focusing on data analytics and engineering.  
• Proficiency in SQL and Python (or another programming language)
• Solid experience in data modeling and BI tools (Superset, Tableau, Power BI, Looker Studio).  
• Understanding of and experience with cloud data platforms (Google BigQuery, Snowflake, AWS).  
• Hands-on experience with Attribution, MMM, and Incrementality models.
• Proficient with ETL tools and processes, preferably Airflow, to support robust data workflows.  
• Advanced knowledge of marketing automation and CRM tools (Marketo,  Pardot, Salesforce, Hubspot, Netsuite).  
• Excellent communication and leadership skills, capable of driving team performance and fostering client relationships.  
• Exceptional analytical reasoning and problem-solving capabilities.  
• A track record of innovating in technical project delivery and strategy implementation.

What We Offer

• Remote-first environment
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement
• Relocation assistance (LATAM countries)

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