Technical Customer Support Engineer

Mission

‍Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification.  Today, data lives in many different silos and business users need to rely on scarce technical resources in order to get the answers they need to do their job effectively. Improvado is changing that!


‍Product & Company

Improvado is a modern data stack SaaS company, headquartered in San Francisco, with offices across the globe. We built a no-code revenue data platform centralizing data from hundreds of marketing & sales sources. We are a Series A startup with $30 million raised in investments. We are rapidly scaling and doubling revenue growth every year. Today, we are excited to be partnering with companies like ASUS, Illy, Activision, Adroll, Docker, Hims, OMD, the University of San Francisco, and many others.

‍Culture

‍At Improvado, we are extremely curious, open, and hard-working. We take great pride in our diverse culture and remote-first approach.  We value diversified experiences of opinion and we know that this makes us stronger. We are looking for great people who want to grow and develop fast, personally, and professionally.

Responsibilities

Customer communications via the Helpdesk (Jira) or video calls (Google Meet)

Customer problems identifying/researching and escalating to the right team

Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.

Covering regular cases with documentation. Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams

Being an expert on Improvado products behind our customers

Requirements And Skills

4+ of working experience in a Technical Support Engineer, or similar role

Experience with SQL

Experience in API it's dead easy for you to work with 3rd-party APIs (REST/SOAP)

Advanced or Fluent English

You are a customer-oriented person who is ready to support them whatever it takes

Outstanding communication and interpersonal skills

Nice to have

Basic digital marketing knowledge (analytics tools, metrics, etc.).

Linux console understanding.

Experienced with Postman.

Familiarity with ELK Stack

Familiarity with BI tools

Why Improvado

‍‍- Remote OK or office in Guadalajara (with flexible working hours)
- Strong product/market fit: marketing data product for the US-based enterprises
- 20 working days of vacation- Mexican holidays and additional days off
- Ideal time & stage to benefit from companies growth
- just got Series A :)
- Extremely fun & open startup environment
- Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
- Chance to get the company's stock options in the future